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Do I have to set up an account before I can hold a conference call?
Yes. All conference organisers must register for a user name, password and confirm the product and pricing option they wish to use.
What is a Permanent Number?
With a Permanent Conference Number, the account holder is allocated their own conference telephone number and PIN that enables them to start a conference instantly from any telephone no matter where they are.
Do I need to book a conference when I have a Permanent Number?
No, you do not need to book a conference. You can start conferences instantly simply by dialling into your conference number. However, you can still use the web site control centre to book / schedule conferences if you want to use it to notify and remind participants.
How do I start a Permanent Number conference?
To start a conference, the account holder dials their Permanent Conference Number, enters their PIN and a conference is immediately started. Other participants can then join the conference call by simply dialling the permanent conference telephone number. Room Numbers and PINs are not required. Once the last person leaves the conference, the conference is ended.
What about Occasional Conferencing?
With Occasional Conferencing, all conferences must be booked on the Yac web site. The account holder is allocated a conference room and PIN number. To start the conference the account holder dials the main Yac conferencing number and then enters the room and pin number. Other participants also dial the main number and enter the room number. Each time you book an occasional conference the room number changes.
How many people can attend a conference?
Up to ten lines / phones can dial into a conference. However, because several people can use the same 'speaker phone' to call into your conference, the number of attendees can exceed the number of lines. If you do require more than ten lines, please contact our customer support team.
Can I change a conference?
Yes, you can change a conference that you have booked through our web site at any time. You can edit the start time of a conference or invite additional people. There are also options to cancel the conference or check which invited persons have accepted your invite.
Can I invite people to conferences?
When booking a conference on our web site you can invite other people simply by entering the email address of who you want to invite. They will be sent an invitation as soon as you have finished booking the conference. Each invitation email can also contain a link, where the participant can accept or decline the conference invitation.
Can I send out reminders for conferences?
When you are booking a conference, you can decide whether or not to send your attendees a reminder of the conference. You can even choose when the reminder will be sent. Reminders can be sent our as emails or as SMS text messages.
If I book a conference, do I have to participate?
No. If you have scheduled a conference, you do not have to participate in order for it to go ahead. The conference will start as soon as the first person calls the conference telephone number, and enters the correct room number and PIN. In the case of using a Permanent Conference Number, the conference will start as soon as someone who has your Permanent Conference Number and PIN dials in.
What can I do when I’m in a Conference? What are the In Conference Features?
While in a conference you can mute your phone, lock the
conference so others cannot join in, get immediate help
from our support team or find out how many people are
on the conference, simply by pressing a number on your
phone key pad.
Are Yac Audio Conferences secure?
Yac Audio conferencing is as secure as any other telephone call. Since you only give the conference number and PIN to people you are inviting, only they will be able to enter the conference call. While in a conference you can also prevent others from joining by pressing * 2.
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