Yac Number Frequently asked Questions


What is a Yac Number?
A Yac Number is an all-in-one number that integrates your phones calls, voice messages, and faxes.

Your Yac Number is an 07092 personal number that is associated with you, rather than a particular place or phone. You can use a Yac Number to direct calls to any phone no matter where you are.

Instead of having to give your contacts your home number, mobile number, work number, and fax number, you can give them just one number, your Yac Number!

Please note that 070 personal numbering services are not guaranteed to be accessible when called from outside the UK – therefore are only suitable if your callers are based in the UK.

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What are the benefits of using a Yac Number?
With your Yac Number, you can:
  • Manage the phone calls, voice messages, and faxes you receive every day ... for free!
  • Give your friends and colleagues just ONE phone number, your Yac Number. All your phone calls, voice messages, and faxes are channelled through this number.
  • Always stay in touch with your colleagues, customers, and clients - no matter where you are, whether it is in the UK or worldwide.
  • Use your Yac Number as a business number - choose how and when you want to be contactable.
  • Avoid the problem of changing office, home or mobile phone number - your Yac Number will never change, and will direct calls to you, no matter where you are.
  • Access your voice messages from any touchtone phone anywhere in the world or send your messages to your email inbox.
  • Receives faxes directly to your email inbox no matter where you are.
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Does Yac replace my existing numbers?
No, a Yac Number complements your existing numbers. Your mobile phone, and your phone at home, at the office or elsewhere can be used independently or in conjunction with your Yac Number. Your Yac Number is best used to manage and control all the calls coming through the one or more numbers that you may already have.

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Do I need a phone to use my Yac Number?
Not necessarily. If you do not have your own phone, you can forward your incoming calls to any phone number that may be convenient for you.

Alternatively, you can forward your calls to your email inbox. When your caller dials your Yac Number, they will be asked to leave a message. This message will then be forwarded to your email account as an audio attachment.

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Can I use a Yac Number if I am a non-UK resident?
Yes. Although Yac is a UK-based service, you'll find it useful even if you are not a UK resident.

If you live in one of over 100 countries (including the United States, Australia, and most of Europe) to which we forward calls, you can use a Yac Number to receive phone calls, voice messages, and faxes from your UK-based colleagues, clients and customers - at no cost to you.

Please note 07092 numbers can only be called from within the UK.

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Can I use a Yac Number as a virtual office in the UK?
Yes, a Yac Number is the perfect solution if you are a business person who wants to have a ‘virtual office’ in the UK:
  • Have a UK-based telephone and fax number that can be used by your colleagues, suppliers, clients, customers, etc., in the UK.
  • Establish a foothold in the UK.
  • Save on the expense of opening an office in the UK.
  • Eliminate the need to pay for expensive call handling by a third party bureau.
  • Ensure that you don't have to rely on a third party to act as your representative. When your UK contacts call your Yac Number, they will speak directly to you.
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What are the different types of Yac Number modes?
The mode of your Yac Account helps you to control how you want to use your Yac Number. The mode will dictate what options will be offered to your caller when they ring you. They can be offered to speak directly to you, to leave a message, to send a fax, or a combination of these options. Your choice of Yac Number mode will affect what Yac greetings your caller will hear. There are three different types of Yac Number modes:
  • Voice/Fax Mode
    By default, all Yac Accounts are created in Voice/Fax Mode. With this mode, your caller will be welcomed by the Yac Welcome Greeting, which will offer the caller the choice of holding while the call is forwarded directly to you, leaving a voice message or sending a fax. If the caller opts to leave a voice message, they will then hear the Yac Personal Greeting.
  • Voice Only Mode
    With this mode, your caller is instantly connected to you. Your caller will not hear the standard Yac Welcome Greeting but will be told they are being connected. If you can't answer the call when it is routed through to you, your caller will be prompted to leave a message.
  • Fax Only Mode
    With this mode, your caller will not hear any voice prompts. The person sending you a fax is immediately connected to your Yac Number's virtual fax machine, and the fax is sent to your email inbox.
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Where can I forward my calls to?
With your Yac Number, you can forward your calls to almost any phone number in the UK, including Northern Ireland. You can also forward your calls to phone numbers in more than 100 other countries

Argentina Germany* Netherlands*
Australia* Gibraltar New Zealand*
Austria* Greece Norway*
Azerbaijan Hong Kong* Philippines
Belgium* Hungary Poland
Benin Republic Iceland Portugal
Bermuda Iran Puerto Rico*
Brazil Ireland* Romania
Bulgaria Italy* Russia
Canada* Japan* Singapore
Canary Islands Korea (South) Slovak Republic
Cayman Islands Kuwait Slovenia
Costa Rica Latvia South Africa
Croatia Liechtenstein* Spain*
Cyprus Lithuania Sweden*
Czech Republic Luxembourg* Switzerland*
Denmark* Malaysia Taiwan
Estonia Malta Thailand
Finland Mexico Turkey
France* Monaco* Ukraine
    USA*


* Redirection possible to landline and mobile number in these countries. All other countries landline numbers only.

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Can I change my personal Yac settings if I do not have access to the Internet?
Yes, you can access your Yac Account using any touchtone phone anywhere in the world. This will allow you to change your personal Yac preferences without having to access a computer and the Internet. To change your Yac settings by phone:
  • In Voice/Fax mode dial your Yac Number and press 0. In Voice Only or Fax Only mode call 0870 735 0870 and then enter your Yac Number.
  • Enter your PIN Code when prompted and then press the hash key (#).
To change the settings of your Yac Account, simply follow the instructions provided by the voice prompts.

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